Reputation Management
Reputation ManagementYour Online Reputation Matters
Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.
Take control of your online brand
Reputation Management allows you to take control of your online presence by allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more.
Monitor reviews
Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google+, as well as a ton of sites that are relevant to your specific industry.
Generate reviews
Easily gather new reviews from delighted customers and ensure that negative reviews stay private.
Advanced listening
Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business.
Simple social media management
Save time by using one platform to monitor and analyze your social media efficacy.
Competitor insights
Monitor what your competition is doing online and build strategies to gain more customers in your area.
Monitor web presence
View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.
Reputation Management Executive Reports
Get the high-level view on all aspects of your online reputation through weekly executive reports.
| Features | Reputation Management Express | Reputation Management Pro |
|---|---|---|
| Overview page shows a summary of what is being monitored | ||
| Reviews: Monitor customer reviews from major and vertical-specific review sites | Facebook and Google | 35+ sources |
| Insights: Discover trends in customer feedback and use powerful Data to drive business decisions. | ||
| Listings: Identify local business listings that are inaccurate or missing on online directories and review sites | Facebook and Google | 100+ sources |
| Competition: See how the business compares to 3 chosen competitors, including online share of voice and social page comparisons | ||
| Mentions: See when your clients’ businesses are mentioned online, with sentiment analysis | ||
| Social: Monitor the business’s social activity, employees’ Twitter feeds, and view social statistics |