Reputation Management

Your Online Reputation Matters

Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.

Take control of your online brand

Reputation Management allows you to take control of your online presence by allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more.

Monitor reviews

Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google+, as well as a ton of sites that are relevant to your specific industry.

Generate reviews

Easily gather new reviews from delighted customers and ensure that negative reviews stay private.

Advanced listening

Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business.

Simple social media management

Save time by using one platform to monitor and analyze your social media efficacy.

Competitor insights

Monitor what your competition is doing online and build strategies to gain more customers in your area.

Monitor web presence

View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.

Reputation Management Executive Reports

Get the high-level view on all aspects of your online reputation through weekly executive reports.
Features Reputation Management Express Reputation Management Pro
Overview page shows a summary of what is being monitored
Reviews: Monitor customer reviews from major and vertical-specific
review sites
Facebook and Google 35+ sources
Insights: Discover trends in customer feedback and use powerful
Data to drive business decisions.
Listings: Identify local business listings that are inaccurate or missing
on online directories and review sites
Facebook and Google 100+ sources
Competition: See how the business compares to 3 chosen
competitors, including online share of voice and social page
Mentions: See when your clients’ businesses are mentioned online,
with sentiment analysis
Social: Monitor the business’s social activity, employees’ Twitter
feeds, and view social statistics

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