Our 24/7 Live chat customer support coverage with real time transcripts
Our 24/7 coverage offers Live Chat with your customer anytime. Solve customers’ problems on the spot. We will monitor and answer the most basic questions, plus provide you with a copy of the entire conversation. As well as reports on their location, their email, and the phone number (if captured) Every Chat request is answered by a live chat agent. Bo Robots or automated incorrect answers.
Increase revenue, customer satisfaction and loyalty with our live chat support system
- $987 million in revenue by Live Chat by 2023.
- People who usea live chat service spend on average 60% more.
- It is more preferred by consumers than any other form of communication<
- The live chat support system carries 2X more customer satisfaction score than any other medium
Simultaneous conversations with our trained live chat agents
Each live chat agent operator is trained to handle up to 4 conversations at a time without the loss of quality.This limits the need for additional costs on your peak times when there may be an increased number of chat requests.
We answer each question as you would on average of 18 seconds
The average wait time for a live chat agent is 18 seconds. Compared to a phone call with the average hold time of 2 minutes and 40 seconds. This means more conversions, and happier customers. Therefore, Live chat systems have proven to be the preferred mode of communication for your clients.
We answer each question as you would
You provide us with the answers to the most common questions, we copy and paste exactly as you would answer the question. We save every answer you provide us and add to our list every time you provide us with additional answers. If we do not know the answer, we capture their email and then email the request to you to answer at your convenience.
Real time analytics. Including Transcripts, Location, Pages, and Timing
At the end of the conversation, we email you a report. This report includes:
- Their IP location,
- The entire transcript
- The pages they visited and how long on each page.
Our live chat support system will redirect your clients to the right webpage
No matter the checkout process, or the efficiency or a blog or a website menu, some customers do get confused. Our live chat support system can redirect the client to each step of the buying or searching process. No need to try to coach them to locate a button. We can redirect them as needed,
Auto translate to 34 different languages - the complete live chat solution
Our live chat monitors the language of the Client’s IP and then translates the answers to the client in their language. The Client can also choose the preference language.
We capture the email to build your contact list for follow up
You can choose to only answer live chat questions before the live chat starts or we can make an attempt to gather their email when they ask a question they need an answer for. Every email captured is then provided to you to add to your client and follow up list. To send out email or follow up responses to build your newsletters
Overflow email follow up
For the rare occasions that there are more than 4 simultaneous chats, we will email a response to the question they asked. If there is a continuous volume greater than 4 at a time, then we can offer additional live chat agents to manage the increased volume Our goal is to to offer only the best live chat solution.
No additional software programming or costs
We do all the work to add the plugin to your website. Be operational in minutes after you provide us a list of general questions we can answer. Use our easy to fill out form and we will install it and start as quickly as time allows. (Generally within 1 business day)